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Business IT Tech Support | Ph:858-345-5858 | Two Hands Technology | Souther California Tech Support | 858-345-5858 – Technology Blog

Two Hands Technology welcomes Richard Loeza to the team!

Welcome Richard!
In January of 2014 Richard came aboard to be the lead contact for all technical issues. Over the past few months, Richard has worked diligently learning the ins-n-outs of each of our customers’ computer systems. His hard work-ethic, attention to detail, and friendly customer-service focused demeanor have made him a valuable member of our team.

We are very pleased to have Richard on our team and we expect great things from him for the future.

Read more about our Team Here!

PC Repair in Concord, CA | GeekSquad is Closed

Do you need your PC Repaired today?
So I wanted to give the good old Geek Squad a call today to find out what they charge to do a quick diagnosis of what may be wrong with a computer. Unfortunately, it is currently 9:41AM here in Concord CA and our local Geek Squad is currently CLOSED. It leaves me wondering how many people in Concord have PC Repair needs, call Geek Squad, then have to wait to call back just to find out how much a simple PC Repair or Diagnosis costs?

How do WE do PC Repair?
Well, first off, we are typically open from 8AM-5PM Monday-Friday, but if you call after hours, you always have the option to press 1 and be directed to the after hours technician. This is FREE. I mean really…if you are having problems with your computer, you want answers NOW, not hours later. And I’ll bet money that most people are not going to leave a message in the Best Buy general mailbox and hope to get a return phone call any time soon.

We do FREE Diagnosis!
This is another issue that I have with other companies that provide PC and Computer repair. They charge you money just to find out what is wrong. Let me give you an example of GREAT customer service. Next time you get a flat tire, take it to Discount Tires. Did you know if it is a simple hole in the middle of the tread, they will fix it for FREE!!! That’s right, they fix flat tires for FREE. Why? Because they have the best interests of their customer in mind. [...]

Get the Book: Lowering IT Costs for the Small Business | East Bay Tech Support | Est Bay Tech Support

East Bay Tech Support
Contact us today and get this book for FREE:
The book is available here:http://www.amazon.com/dp/B00F4CX2L8
Contact us today to get your free copy and a no obligation free consultation.
contact@twohandstech.com
ph: 925-808-3107

http://www.twohandstech.com

Lowering IT Costs for the Small Business

Lower IT Costs for your Small Business
Today on Amazon you can find the new book available here:http://www.amazon.com/dp/B00F4CX2L8

Concord CA PC Support for your Business | computer support

Does Your Business Need a Budget-Friendly source for Computer Support?
One of the biggest problems today with running a small business is finding a a place to get good quality computer support without it breaking your budget. Typically, we see companies that end up calling us after they have already spent too much money with another “IT Guy” who left them hanging with problems on their network and computers.

Why is good computer support so hard to find?
With technology being so prevalent in our day-to-day world, so many people end up labeling themselves as a Computer Repair Service, when in reality, they don’t have the years of experience that it takes to gain a well-rounded skill set. Secondly, being an IT Professional also takes staying up to date with the latest trends and new technologies available for business. There are so many cost-saving options and technologies out there, and as a professional, you MUST stay up to date on what is working and what is not. Your local guy may be giving you advice about moving servers into the cloud, without even knowing what that means, or what ramifications could be at stake. This causes businesses to trust someone who is not an expert to spend their money on solutions that end up failing in the end, and only cost the business more money to clean up the mess.

How can my business afford to pay for Top-Level Computer Support?
If you are still paying for hourly IT support for your business, it is most certain that you are paying too much. Let me give you a simple example. You have a a local “IT Guy” for your [...]

Our IT Guys Sucks – Some Great Horror Stories about BAD Computer Support and PC Repair

Crazy stories about BAD Computer Support and PC Repair
I saw this page today and just had to share it with everyone. This whole site is dedicated to sharing stories about Bad Computer Support and PC Repair. The url says it all: www.ouritguysucks.com

Please take a look and feel free to have a laugh at some of crazy stories
Our Stance on how to NOT provide Bad Computer Support and PC Repair service to our customers
We take our work very seriously because our clients take their businesses seriously. This is why our company culture upholds a strict code of ethics for our clients. This is our effort to work to provide work of integrity and quality.

Click below to see our code of ethics:

Also, just a great video from SNL featuring some more bad computer support

PC Repair and Tech Support is all about Monitoring

Monitoring is the Key to good Tech Support
We use some pretty high-tech tools to monitor all of our client’s systems. Whenever there is an issue on a client PC, we get early notifications, often before anyone notices anything is wrong. We are able to provide tech support as a preventative measure, as opposed to being reactive.

With tools like these, we keep our clients’ systems safe and secure, which lets them stay focused on their day-to-day business.

Tech Support for Concord Businesses
Call or Email today:

contact@twohandstech.com
Ph: 925-808-3107

Two Hands Technology

2401 Stanwell Drive

Suite 460, #14

Concord, CA 94520

Managing your technology so that you can manage your business.

Tech Support Concord CA

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    Computer Repair Concord CA – Two Hands Tech – Tip of the Day

Computer Repair Concord CA – Two Hands Tech – Tip of the Day

Computer Repair
Two Hands Tech – Concord, CA – Tip of the Day – Computer Repair
My computer is just slow, what can I do?
There can be many answers to this question, but I’ll give you the most common things that we encounter.
Scenario Number 1:
You purchased your computer brand new at your local Best Buy or similar store. It worked great for a few weeks, but as time went by, you noticed that it just started taking longer to respond. Programs don’t start as quickly, and it takes longer to start up. You see that spinning hour-glass more and more frequently. You even purchased the free anti-virus trial that came pre-installed on your computer, so it can’t be a virus.

Many new computers come with minimal amounts of RAM (Random Access Memory, or commonly just called Memory). As you install more programs on your computer, such as iTunes, Google Toolbar, Yahoo toolbar, HP Printer Monitoring program, Adobe PDF, and others, your computer will slow down. You may think, “well I need these programs.” This is true, but what you don’t realize is that these programs all have a default option to keep them running to some extent to keep them updated. You will often notice the number of icons in the tray in the lower right corner start to add up. These are all little programs that are running. They also all have to start up when your computer starts.

The good news is that when we do a computer repair we usually disable these programs from running at start-up. This decreases start-up time, and also frees up the RAM on your computer to be used for the programs that you actually want [...]

Emergency PC Repair in Concord, CA

We offer cost effective PC Repair services in Concord, CA and Contra Costa County
Emergency PC Repair Hotline: 925-808-3107
When you are in need of an emergency PC Repair in Concord, Two Hands Technology can provide fast, cost-effective service, directly to your doorstep.
Cost Effective – PC Repair service in Concord CA
Don’t feel like shelling out a bunch of cash, just to find out what’s wrong? We offer FREE diagnosis for all consumer and business customers. No other Computer and PC repair group will offer you this service for free. Most PC fixes are quick and easy, and when that’s the case, we really don’t feel right charging for something that we love to do anyway.
What does it cost for PC Repair in Concord CA if my computer is REALLY REALLY broken?
Again, we never charge for diagnosis. We’ll find out what’s wrong with the computer for free. If you need to have hardware replaced, we never up-charge for the hardware. You pay what we pay. We only charge labor when we are actually working. We don’t charge you to watch a little blue bar go across the screen.
What else can I expect when I get my PC Repair in Concord CA done at Two Hands Technology

Friendly Service with a Smile!
Easy to understand explanation of what is wrong with your computer.
We will always tell you the full cost of any repair before we do any work.
We will always be happy to answer any computer related questions that you may have for FREE.
We guarantee that you will be happy with your computer when we are done.

So if you are trying to figure out why your computer is running [...]

Data Security and Privacy in the Cloud

Is your cloud data private?
There has been a lot of discussion in the medial lately about privacy since the recent leaks about big organizations like facebook and google having to fork over large amounts of data to the US government. Who knows how this will all pan out in the end, but as more and more businesses move servers and data into the cloud, this issue becomes much larger with time.

Should your business worry about moving servers to the cloud?
It has long been my opinion that for the small US business, the answer is yes. The main advantage that cloud brings for me, is that it removes the need for a loud costly server room. Also, over time, your hardware sits in that server room and becomes out-dated. With the cloud, server management is easy and not dependent on hardware. Also, if you move your business to a new location, you don’t have to re-locate a huge server room and deal with downtime.

So it seems that they question will remain, how much privacy do you expect with your data?
In most small businesses, with the exception of PCI compliance, I don’t see much need to worry as of yet. As your organization grows, the need for privacy will most likely increase. You also have to think about your customers’ information as well. Part of your due diligence is to protect your customers’ information.

Below is a great little article on the topic:

http://www.mspalliance.com/2013/06/disclosures-show-vulnerability-of-public-cloud-computing/

Average Downtime Cost for the Small Business | Concord CA

Do you know how much money your business is losing from downtime?
I found this great article that should really hit home for the small business. It deals with the true cost of downtime for the business. What is amazing to me is that the attitude of many small business owners is so lax when it comes to this idea. They seem to think strictly in terms of the dollars they end up paying to their local “computer guy” (usually someone’s nephew at the company). Unfortunately, “they don’t know what they don’t know” as a good friend of mine always says.

The article is below:

http://www.doyenz.com/blog/true-cost-downtime-small-businesses

How to avoid costly downtime
One of the great things about the services that Two Hands Technology provides is that we proactively work to not only reduce downtime, but to eliminate it. People are always surprised at how in-expensive our services are, and how much work we actually do for their business.

We provide FREE licenses of Symantic Anti-Virus to all of our clients, not just some free AV tool off the web. We also use specialized software to actively listen to all computers to make sure failures are avoided.

Call Today: 925-808-3107
Learn how we can save your small business from downtime

FREE PC Diagnostics and Virus Removal Services | Concord CA

We are now offering free PC Diagnostics and Virus Removal Services to local businesses out of our Concord CA office
You heard us correctly…FREE Virus removal. You can bring in your computer anytime from 8AM-5PM at our Concord Office on Stanwell Drive, or give us and we can swing by your local business.

We are pleased to offer this free service to local Concord CA businesses and those within a 25 mile radius of Concord CA. We have several specialized tools that can quickly have your computer back up and running in no time.

Data Recovery
In some cases a virus will destroy important information from your hard drive. We also use hard disk scanning tools to check for missing files and folders that can possibly be recovered, even after a virus has deleted them.

Call or Email Today!
phone: 925-808-3107
Email: contact@twohandstech.com

We look forward to hearing from our fellow local Concord CA businesses!

Great article on the Benefit and Risks of Outsourced IT | Concord CA

Outsourced IT Benefits and Risks
This is great little article written by Samantha Gluck of Demand Media.

(link to complete article below)

Here are some of the benefits and risks that Samantha points out:

Benefits of Outsourced IT

Benefit – Save Money
Benefit – Control Expenses
Benefit – Focus on Core Operations
Benefit – IT Resources Near Those of Big Businesses

Risks of Outsourced IT

Risk-Dubious Accessibility
Risk-Loss of Personal Touch
Risk-Substandard Security Protocols

Our assessment on the Benefits and Risks of Outsourced IT
First off, the use of the word “outsourced” has become associated with the off-shoring of US jobs, so I really don’t like using that word. The term “Managed Service Provider” is the industry term that we prefer to use in this context. At Two Hands Technology, we work with local partners in the San Francisco, Contra Costa, and East Bay area to provide a very hands-on and personalized approach to technology management.

The benefits that Samantha lists are pretty pretty spot-on. For many companies with 20-50 computer users, we can provide our team of IT professionals for 50%-70% less than the cost of having a full-time “IT Manager” on staff. Samantha also makes an important point, which is that when you use a managed service provider, you end up receiving the benefits that big businesses get having a whole team of IT Professionals. It just doesn’t cost your business the cost of those salaries. Because managed service providers like Two Hands Technology service multiple small business clients, we are able to take our experiences across our customer base and apply them to everyone. So if we find a problem occurring at one client, we can make sure that problem does not [...]

County and State Lat/Lng Coordinates Database Available Now | Zip County State Boundaries Database

County and State Boundaries Now Available: http://www.zipcode-city-county-state-boundaries.com/
Zip Code Boundaries for use with Google Maps Available Now

ALL US Zip Code Boundaries Coordinates, County Boundaries, and US State Boundaries Database HERE

Have you used the overlay feature of Google Maps yet?
One of the great features of the Google Maps API is that is has a great feature for creating overlays. Things like sales territories, or delivery routes can be plotted using lat/lng coordinates and displayed nicely in a web page using Google Maps.
Would you like an easy way to show zip code boundaries on your Google Maps?
Our Zip Code Boundaries file is now available for download. We are one of the only data providers that does not require you to have some special knowledge of how to read binary shape files, or have a copy of Microsoft SQL Server in order to use our data.

ALL US Zip Code Boundaries Coordinates, County Boundaries, and US State Boundaries Database HERE

You can download the sample database file, along with a FREE sample PHP application that will show you how to use this database to create professional map overlays.

Zip Code Boundaries Sample File is available HERE
ALL US Zip Code Boundaries Coordinates Database HERE
Zip Code Boundaries for use with Google Maps Available Now

ALL US Zip Code Boundaries Coordinates Database HERE

Zip Code Boundaries Database Available for Download: $19.99

Zip Code Boundaries Database
We recently updated and re-release the latest version of our Zip Code Boundaries database. Complete with sample data and a sample php site that you can copy directly, and use with the Google Maps Javascript API. (Make sure you register with Google Developers to get access to the API before using the test site on your own server or it will not work.)
Link is below:

http://www.zipcode-city-county-state-boundaries.com/

On-Site Tech support – A great company to outsource your San Diego Helpdesk | San Diego Help Desk

San Diego Help Desk – On-Site Tech Support
This week my business made a great decision to outsource its IT Tech Support services to On-Site Tech Support. These guys are a local San Diego business and have built a reputation for providing quality IT tech support services to local businesses. Scott Smeltzer is the owner/operator of the company and takes a full-time role in the operations of his business. He spent time with me going over how his team manages a vast network of business workstations and servers using top-of-the-line RMM tools. The bottom line is that these guys are the professionals to turn to when you need a high-quality/high-value technical support team.

I would recommend that anyone thinking about hiring a single “Computer Guy” to help at their business stop for a second and consider the benefits of having a whole team of professionals instead. The value proposition that Scott was able to deliver to me made it clear that they were the BEST choice for my business. For me, it was far less money, far less headache, and abundantly more service to go with them. It has been a relief for me personally to be able to focus on my business, instead of worry about computer issues. All of this done while not having to hire an extra warm body. With 24/7 emergency support, I feel secure that I made the right decision to go with On-Site Tech Support.

On-Site Tech Support
616 Stevens Ave Ste B
Solana Beach, CA 92075
619.717.8070 office
619-717-8071 fax

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    Google Maps Overlays Zip Code, County, City Boundaries – Fastest Methods for retrieving Geospatial data | Zip Code Boundaries

Google Maps Overlays Zip Code, County, City Boundaries – Fastest Methods for retrieving Geospatial data | Zip Code Boundaries

Speed testing geospatial data formats
If you’ve worked with Google Maps Overlays, you have inevitably started to delve into the relm of retrieving and storing geospatial data. We are planning in the next few weeks to be announcing a thorough overview of all current geospatial formats, that can be used with Google Maps. Our main focus is to show how our current Zip Code Boundaries database performs, and to compare and contrast the different setups that are possible with different technologies, and as always and most importantly, which one performs better, given the same hardware.
Zip Code Boundaries Database
Since we released our own zip code boundary database, speed testing has become a major concern of ours, and also one that our customers keep mentioning. When working with boundary files, we are dealing with a shit-ton of points. Let’s be honest… It’s just a lot of data points to plot on a map. Performance is important.
Speed Test Result are coming soon for our Zip Code Boundary Database – SQL Server, and MYSQL
We are working diligently to get this thing set up. We are hoping to have a zip code test page, where users can stress test one of our servers in real time! Should be fun. If you have ideas, or any ideas for how to test the Zip Code Boundaries Database, please drop us a comment below and we will see what we can do!
Zip Code Boundaries are just the first step
Coming soon!!!! County Boundaries files!!!

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    Amazing what you can do with Asterisk – VOIP Business Phone System

Amazing what you can do with Asterisk – VOIP Business Phone System

Voice Over IP VOIP Business Phone System
If you haven’t heard of Asterisk, then you are in for a treat. Asterisk is the foundation, open-source, FREE, VOIP phone system that is used all over the world to run the communications and call centers of many businesses. If you are in the least bit of a computer dork, once you start playing with Asterisk, you will be hooked like a little kid with his first toy.

Why would I use Asterisk, instead of paying a BIG BOX Voip company to set me up?
The main reason is cost. If your business is cost-conscious, then Asterisk is a great way to go. The only recommendation that I would give, as with any open-source, free, product, is to work with someone who already knows what they are doing.
One of the nice things about Asterisk is that anyone with a spare computer can be running a brand new VOIP phone system in 20 minutes. The downside of this is that they have a brand new VOIP phone system, and they do not yet fully understand how the system works. This can be dangerous down the road.

Let Us Help you Plan Your new VOIP Business Phone System Implementation
We’ve been working actively on a daily basis for the past 5 years with Asterisk systems. We have the experience required to be smart about setting up a system that is scaled for your business. We also set up disaster planning and recovery for your phone system. Give us a call today to put together a competitive quote for your business. I’ve seen some big providers come in a give quotes [...]

  • Google Maps Overlay Image using Zip Code Coordinates
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    Zip Code Boundaries Database Speed Testing PHP vs. Asp.Net MVC

Zip Code Boundaries Database Speed Testing PHP vs. Asp.Net MVC

Zip Code Boundaries Database Speed Testing
Since the release of our Zip Code Boundaries Data Product: Available Here We’ve set out to test different combinations of platforms using our full US Zip Code Boundary database to decide which setup offers the best overall performance.

Zip Code Boundaries Database Speed Testing – MS SQL Server vs. MySQL
The first part of our test is going to entail keeping all other factors the same, and running a set of query tests on these two different platforms. These are the two platforms that I use the most, but if you have a suggestion of another you would like to see tested, please drop us a comment below.

Zip Code Boundaries Database Speed Testing – PHP vs. Asp.Net MVC 3 both on Server 2008 with IIS7
With this second set of tests, we will set up identical Google Maps Test Pages. We will then run a set of identical queries and map renderings to see which one performs with the data more quickly.

Zip Code Boundaries Database Testing – Results to Come…
We are hoping to have our test pages up and running soon. Leave a comment below if you have a question, or a suggestion.
What’s Next?
We are planning on running a similar test soon to test performance of difference Geo-Spatial storage formats, and the benefits of each. Drop us a comment and tell us which format you’ve used and your thoughts.

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    US Zip Code Boundary Coordinates Product Available Now | Zip Code Boundaries

US Zip Code Boundary Coordinates Product Available Now | Zip Code Boundaries

Zip Code Boundaries
Zip Code Boundaries for use with Google Maps Available Now

ALL US Zip Code Boundaries Coordinates Database HERE

Have you used the overlay feature of Google Maps yet?
One of the great features of the Google Maps API is that is has a great feature for creating overlays. Things like sales territories, or delivery routes can be plotted using lat/lng coordinates and displayed nicely in a web page using Google Maps.
Would you like an easy way to show zip code boundaries on your Google Maps?
Our Zip Code Boundaries file is now available for download. We are one of the only data providers that does not require you to have some special knowledge of how to read binary shape files, or have a copy of Microsoft SQL Server in order to use our data.

ALL US Zip Code Boundaries Coordinates Database HERE

You can download the sample database file, along with a FREE sample PHP application that will show you how to use this database to create professional map overlays.

Zip Code Boundaries Sample File is available HERE
ALL US Zip Code Boundaries Coordinates Database HERE